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Solution / Unified Communications

Unified Communications

Telephony and unified communication services that meet the needs of today’s cloud-based, mobile workforce in an enterprise environment.

Paladin Technologies integrates voice and unified communication solutions for:

  • Call centres
  • Hosted and managed (view hosted pricing)
  • Customer service management (CSM) and workforce integration
  • Browser-based connectivity (WebRTC)
  • Voice over Internet Protocol (VolP)
  • Mobile workforce solutions
  • Integration with audio visual systems

Telephony and unified communication services that meet the needs of today’s cloud-based, mobile workforce in an enterprise environment.

Paladin delivers hosted and managed telecommunications solutions for the modern workforce, which lower system costs, provide redundancy, and have flexible, remote solutions for the end user.

Traditional primary rate interface (PRI) phone lines and on-site equipment are being upgraded in favour of managed/hosted and cloud-based services, providing clients with better metrics to make informed business decisions. Paladin creates solutions for a mobile workforce with browser-based connectivity options that enable remote workers to function at a lower cost to the organization, moving businesses to the next phase in communication.

Modern contact centres are rapidly evolving to become an operational business hub as well as an organization’s essential gateway to customers. As an integral business unit, contact centres require both versatility and resiliency in their ability to connect to customers through multiple channels, as well as failover services to support revenue-generating areas of their business. Safety and regulatory issues may also identify these services as critical resources; therefore, multiple redundant channels of communication may be required to maintain operations.

Communication is integral to the interplay of business functions, and creating flexible mobile services for end users is equally important as providing a low-cost and resilient solution. Working with Canadian products and companies, Paladin Technologies can design and integrate unified telephony communications solutions that are agile in the midst of new technology trends and growing workforce demands.

Get a quote for an Unified Communications solution