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Case Study / Surveillance Camera Solution

Whistler Blackcomb

The challenge: The largest ski and outdoor sports resort in North America required a high-performance HD video surveillance system that can ensure visitor and employee safety, protect company assets, and reduce theft in its retail and rental division.


  • Faster search times
  • Improved safety
  • Minimized theft
  • Meets insurance requirements


Whistler Blackcomb is a world-class ski resort that accommodates over two million skiers and snowboarders annually. One of the main venues during the 2010 Winter Olympic Games in Vancouver, Whistler Blackcomb is the largest ski resort in North America and home of the world-record breaking “Peak 2 Peak” Gondola.

In recent years, the resort had relied on an outdated, largely analog-based video surveillance system to oversee its security initiatives. But with 8,171 acres of skiable terrain, along with over 100 buildings and facilities on the property, it was inevitable that Whistler Blackcomb would need to upgrade to a versatile, high-performance video surveillance solution that could efficiently manage the area.


Security personnel at Whistler Blackcomb manage the high-definition security system from their control room using network management software (NVMS) with High Definition Stream Management (HDSM)™ technology. The resort uses over 60 HD Dome and HD Bullet cameras, ranging from 1 MP to 5 MP in both indoor and outdoor settings, to monitor retail and rental stores, inventory locations, public loading areas, financial vaults, employee service areas, and numerous doors and gates.

Whistler Blackcomb uses video encoders to leverage the resort’s 100-plus existing analog cameras. The team also uses mobile technology to view live and recorded images remotely and Network Video Recorders (NVRs) to store up to 30 days of continuous surveillance footage.

“Our video coverage for viewing was antiquated and not effective. The number of buildings, the terrain, and the multiple business units that we operate certainly posed a challenge and made it difficult for us as a security department to analyze footage right away. Paladin’s solutions solved our challenges and have supported an increase in overall productivity.”

Carl Rochon
IT Systems Administrator at Whistler Blackcomb